This page contains all of the current Service Desk 7 videos.
Some videos DO NOT contain audio... call-outs and slides are used to explain the content of the videos.
- Overview of ServiceDesk 7
- Customizing Impact, Priority, and Urgency
- Overview of Privileged and Unprivileged Escalation
- Migrating HelpDesk 6.5 Incidents and Categories
- Removing Users and Managing their Tickets
- Overview and Modification of Standard Reports
- Incident Management - As Worker
- ServiceDesk Security
- Creating a New User
- Editing Groups
- Active Directory Integration
- Adding a Portal Page
- Modifying Data Hierarchy
- Relationship Between SD7 and Symantec Workflow
- Setting the SLA Timeframe
- Routing Rules Based on Multiple Locations
- Routing Rules Based on Priority
- Overview and Modification of SD.Data
- Adding and Removing Email Notifications
- Editing E-mail Notifications, and Creating a New E-mail Template
- Modifying a Form (Customer Service Survey)
- Creating a Smart Task
- Removing an Approval Step
- Symantec Workflow Publishing Overview
- Global Business Hours, Holidays Configuration