This section includes use case videos involving Active Directory.

Videos

• Create User

This video demonstrates adding a user to AD through a web form.

Last Updated: 5/22/09

 

• Search AD User

This video demonstrates searching for an AD user through a web form.

Last Updated: 9/8/09

 

• Add User to Group

This video demonstrates getting an AD group list, picking a specific group, then adding a user to that group.

Last Updated: 9/9/09

 

• Account Expiration

This video demonstrates an AD account expiration management process (you can download via link on the right)

Last Updated: 3/10/10

 

• Password Reset video 1 - AD Self-Service Password Reset

This video the end-user experience in the sample AD self-service password reset process. The end-user establishes a custom security question/answer, which initializes the password reset ability. (You can download this process via link on the right)

Last Updated: 4/29/10

 

• Password Reset video 2 - How to Customize and Implement This Process

This video demonstrates the administrator perspective of implementing the AD self-service password reset process.

Last Updated: 4/29/10

 

Project File Downloads

• Account Expiration
• Active Directory Password Reset

This section includes miscellaneous use case examples.

• Controlling VMWare Sprawl

This video shows a process for managing virtual machines, from a new system request, and manager approval, to IT creation and deployment of a VM image.

Last Updated: 8/3/09

 

• Data Encryption (click here to download the package)

This video demonstrates how to encrypt and decrypt sensitive data.

Last Updated: 4/15/10

 

• Data Transfer and Mapping

This video demonstrates reading information from a database and letting end-users select certain items, then writing the selected items to a different database table.

Last Updated: 5/21/09

 

• Lost Asset - Critical Workflow

This video shows a process for handling a lost asset, from the user submitting the information, to retrieving the lost asset information, through creating a SerivceDesk ticket.

Last Updated: 4/16/09

 

• Lost Asset - Non-Critical Workflow

This video shows a process for handling a non-critical asset, from the user submitting the information, then the process evaluating whether or not the asset is important enough to notify security of the incident. A ticket is submitted to IT to handle the lost asset.

Last Updated: 4/16/09

 

Articles

• Using Syslog, Delimited Text, Monitoring Projects, and Web Services to Avoid Late Night Phone Calls

This article explains how you can use Workflow to respond intelligently to events logged to a syslog application.
Last Updated: 3/9/09

• Veritas Configuration Manager, Altiris HelpDesk, and Workflow

This article provides a practical example of using Veritas Configuration Manager, HelpDesk, and Workflow to create a monitoring, remediation, and auditing process for server changes.
Last Updated: 11/11/08

 

Symantec Partner Example

• ITS Software Request

This video is a demo of ITS' Software Request Solution built using Workflow and includes software delivery and asset/contract management.

Last Updated: 12/09

• Change Request Step 1 - Version Management

This video builds a production-ready change management process.
Last updated: 5/23/09

 

• Change Request Step 2 - Request Submission

This video builds a production-ready change management process.
Last updated: 5/23/09

 

• Change Request Step 3 - Approval

This video builds a production-ready change management process.
Last updated: 6/5/09

• Change Request Step 4 - Approval to Database

This video builds a production-ready change management process.
Last updated: 6/5/09

Symantec Workflow 7.1 includes package files for sample processes installed to the Program Files > Symantec > Workflow > Designer > Examples directory. The videos here demonstrate what these processes do; you can deploy these projects in your environment and take advantage of the functionality, or use them as an example for how to do process development.

Videos

• Cell Phone Request

The Cell Phone Request process enables a user to browse to a form and submit a request for a new or replacement phone with built-in approval and notifications.

Last Updated: 7/31/10

 

• Time Off Request

The Time Off Requst process enables an employee to browse to a form and request time off, which then routes to the user's manager for approval.

Last Updated: 7/31/10

 

• Active Directory Password Reset

The Active Directory password reset process is an automated process for a manager to reset an employee's password in AD, or an employee to submit a request for another user with manager approval required.

Last Updated: 7/31/10

 

• Request Access to Network Share

The Request Access to Network Share process enables a user to browse to a form and request access to a directory on the network, which is granted by adding the user to an AD group that has access, or granting the user direct access to the folder in AD.

Last Updated: 7/31/10

 

• New Hire Request

The New Hire Request process facilitates the hiring of a new employee, from the interview process, to background check and hiring checklist.

Last Updated: 7/31/10

• Terminate User

The Terminate User process facilitates the termination of an employee, complete with IT and HR tasks for "offboarding" the employee.

Last Updated: 7/31/10

 

Instructions

• Cell Phone Request
• Time Off Request
• Active Directory Password Reset
• Request Access to Network Share
• New Hire Request
• Terminate User

This section includes use case videos involving Symantec products and Workflow.

• SMP Patch and Workflow

This video shows integrating Workflow with the patch portion of the SMP platform to enable patch execution on a group of machines.

Last Updated: 10/18/09

 

• SEP, SSIM, SMP, and Workflow

This video discusses various Symantec products and shows how they can work together to remediate an attack.

Last Updated: 9/5/09

 

• Simple Deployment Solution Self-Service Portal Example

This video shows an example of a portal that allows end-users to log in and run jobs against machines that they have rights to access.

Last Updated: 5/21/09

• Editing Assets with the NS Resource Model

This video shows an example of using Workflow to manipulate SMP asset information.
Last Updated: 10/4/2011

Package File Dowload - Click Here

• DLP, SEP, SMP, and Workflow

This video demonstrates a Vontu/SEP lockdown process that pulls machines from Vontu Endforce, locks them down, then assigns a task to an investigation team to evaluate and release the lock.

Last Updated: 4/16/09

 

• SEP Alert Remediation

This video demonstrates using Workflow with SEP to monitor for SEP alerts that require manual intervention.

Last Updated: 3/9/10

 

• SMP Windows 7 Migration Process

This video demonstrates a fully-automated Windows 7 migration process initiated by an end-user through a self-service portal.

Last Updated: 4/9/10

This section includes use case videos involving Symantec Control Compliance Suite (CCS) Workflow.

• CCS Security Baseline Process

This video demonstrates a baseline query that checks for AD group changes and presents a form to handle the changes found (either revert or update baseline).

Last Updated: 3/1/10

 

• CCS Remediation Process

This video shows the remediation process for assets that fail CCS asset compliance checks.

Last Updated: 2/25/10

 

• CCS Policy Review and Approval Process

This video shows a policy review and approval process that directly integrates with CCS. It retrieves new policies from CCS and creates a review task for each new policy to accept or reject the policy.

Last Updated: 9/3/09

 

• CCS, SMP, and Workflow

This video demonstrates a process that detects an event in CCS, looks up the asset details in SMP, then determines whether to automatically remediate.

Last Updated: 4/16/09

 

• CCS and Workflow (includes audio)

This video demonstrates a CCS remediation process.

Last Updated: 4/16/09